Warranty

Warranty Start Date
The warranty period begins the day your product is received at your delivery address. Most of our products have an over 12-month warranty. Because most shipping information cannot be found online after 6 months the transport ends (if the original purchaser can’t find it online), the warranty period is measured starting on the date of purchase by the original consumer purchaser.
Valid Proof of Purchase
Orders placed on herbliteled.com: Sales invoice, order confirmation email and logistics information that clearly show the description of the product, price, sales date and delivery date etc.

Warranty does not apply
· Non-quality related issues;
· Items purchased from unauthorized resellers;
· Purchases without valid proof of purchase;
· Items that have been refunded;
· Items that have expired their warranty period;
· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
· Lost or stolen products;
· Free products.

Suppliers, or publishers, other than Herbliteled.com, may provide their own warranties to you. Please contact them for further information.

Return & Refund

Cancellation
Customers can request a full refund within 24 hours after placing an order on herbliteled.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users).

Return
Please contact support@herbliteled.com for assistance. We will help you create a return label and process your refund after receiving your returned items. And we will give you the full refund or one-time free replacement after we receive the goods.

Refund
After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@herbliteled.com

Return Shipping Cost
We will charge you the shipping fee under these circumstances:
If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals.